Who we are - Join us at Air Brake Systems (Division of MaxiPARTS Limited)
Air Brake Systems (ABS) is a leading Australian supplier of air brake systems and components for heavy duty trucks, buses and trailers. As part of the ASX listed MaxiPARTS Limited Group, ABS operates a nationwide dealership network and specialises in advanced braking technology, delivering tailored solutions that meet each customer’s specific needs.
Our values shape how we work, and we're committed to building an inclusive and empowered workforce that reflects the customers and communities we serve.
Job Description
About the role
We're looking for a customer-focused Parts Interpreter to join our team at our Air Brake Systems (ABS) division in Hornsby.
Dealing primarily in commercial vehicle brake parts and systems you will support customers with parts related enquiries across some of the world's most recognised automotive brands, including Wabco, Knorr-Bremse and Haldex.
Working as part of a specialised technical support team, you'll combine your commercial vehicle knowledge, problem-solving skills, and parts interpretation ability to help keep vehicles on the road and customers satisfied.
Extensive parts interpreting experience in the air brake industry is not a pre-requisite for this position. Mechanical ability and interest, and the ability to learn new products and systems in a dynamic industry will also be highly valued.
What you'll do
Respond to customer enquiries via phone, email and occasional counter inquiries.
Interpret electronic, printed and internal parts catalogues and data bases to identify and recommend the correct parts.
Prioritise multiple enquiries while maintaining a high level of accuracy and customer service.
Process sales orders, invoices, credits and refunds accurately.
Assist in stock procurement.
Work and learn alongside experienced existing staff.
Contribute to continuous improvement and knowledge sharing within the team.
Desired Skills and Experience
What you'll bring
Strong customer service and relationship building skills,
Ability to interpret, sell and order parts.
Ability to use electronic parts catalogues.
Strong troubleshooting and problem-solving skills.
Ability to work autonomously and manage competing priorities.
Excellent communication and customer service skills.
Reliability.
Enthusiasm and passion for the mechanical / automotive industry
Time management skills.
Computer skills.
Attention to detail.
Highly regarded
Experience working in the commercial vehicle industry.
Mechanical trade background or technical automotive experience.
Previous experience providing parts or technical support within the automotive / truck, bus or trailer industry (welcome but not essential).
We offer you
Full-time permanent position with an established and reputable company.
Integration into the role working alongside experienced existing staff.
Opportunity to work with leading global automotive brands.
Supportive team environment within a national automotive organisation.
Mentoring from experienced industry professionals
A friendly team environment
Don't meet every requirement? We'd still encourage you to apply.
We recognise that skills and capability can come from different industries, career paths and lived experiences. Whether you're starting your career, returning to work, changing industries or bringing years of experience, we'd like to hear from you.
Why join us at our ABS division of MaxiPARTS?
Competitive salary and benefits, including Paid Parental Leave and Employee Assistance Programs.
Training and development to support your career progression.
Supportive team environment where people work collaboratively.
Inclusive workplace culture where different perspectives and experiences are valued.
NAWO membership, providing our female talent access to professional development, networking and support.
The opportunity to build a career within a growing national business.
Ready to apply?
If you're looking for an opportunity to learn, develop and build a career within the Group, we'd love to hear from you.
